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Mountain View, CA
93 West El Camino Real, Mountain View, California 94040
21Aug
Opus Research Forum
2:00 PM - 11:59 PM San Francisco Airport Marriott Waterfront
Date: August 21, 2019 to August 21, 2019
Where: San Francisco Airport Marriott Waterfront, 1800 Old Bayshore Hwy, Burlingame, California, United States, 94010
Phone: N/A
Event Type: Business
Ticket Price: N/A
With corporate spending on "digital transformation" estimated to total $6 trillion over the next five years, Opus Research is convening a summit for business executives taking charge of infusing their company's IT infrastructure or customer care fabrics with Speech Analytics, Machine Learning and Natural Language Processing. Collectively, these core resources comprise the foundation of Conversational Service Automation, a set of solutions designed to make employees happier and more productive; improve the ROI of marketing programs and product development; and boost customer satisfaction and loyalty. Dan Miller, lead analyst and founder of Opus Research, will present results of a Speech Analytics tracking study covering enterprise perceptions, expectations and spending. This research documents the growing importance of understanding business insights derived from real-time conversations with customers and prospects. It also shows how results are shared far beyond the confines of workforce management systems in contact centers, providing guidance to marketing, product development, technical support and C-Suites. Executives with Uniphore, a global Conversational AI company, will join Opus Research, as well as partners and customers, for a deep dive into the numbers and the future trends they represent. This event brings together top executives and decision-makers from leading businesses and enterprises in a highly educational and interactive half-day event. Opus Research's  Forum is intended for qualified attendees only -- including customers and those interested in deploying speech analytics & conversational service automation technologies within business organizations. Space is limited. Opus Research reserves the right to determine qualified attendee status. For more information, please contact: Pete HeadrickOpus Research p | 415-904-7666e | pheadrick@opusresearch.net
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